Terms of Service
Welcome to Ravine Communications Kenya. These Terms of Service ("Terms") govern your access to and use of our products, website, and services, both online and in-store. By using our services, you agree to comply with these Terms.
1. Use of Services
You agree to:
- Use our services only for lawful purposes.
- Provide accurate and up-to-date information when making purchases or creating accounts.
- Not engage in unauthorized reselling or distribution of our products.
2. Pricing and Availability
All prices are listed in Kenyan Shillings (KES) and are subject to change without notice.
- We strive to display accurate product information, but errors may occur. We reserve the right to correct any pricing or availability mistakes.
- Stock availability may vary depending on demand and supplier timelines.
3. Orders and Payment
Orders are only confirmed once full payment is received or approved (if applicable).
We accept payment via M-Pesa, bank transfer, debit/credit cards, and approved mobile money platforms.
Fraudulent transactions will be investigated and reported to relevant authorities.
4. Shipping and Delivery
Delivery times are estimates and may vary due to logistics, location, or unforeseen events.
Ravine Communications Kenya is not liable for delays caused by third-party couriers or natural causes.
Risk of loss transfers to the buyer upon delivery confirmation.
5. Returns and Refunds
Returns and refunds are handled as outlined in our [Return & Refund Policy]. Customers are responsible for understanding and complying with the return conditions before initiating a request.
6. Warranty
Most electronic products come with a manufacturer’s warranty.
We are not liable for damages caused by misuse, unauthorized repair attempts, or neglect.
Warranty claims must be accompanied by valid proof of purchase.
7. Intellectual Property
All content on our website and marketing material—including logos, product images, graphics, text, and layout—is the property of Ravine Communications Kenya and/or our suppliers and may not be copied or reused without our consent.
8. Limitation of Liability
Ravine Communications Kenya is not liable for:
- Any indirect, incidental, or consequential damages.
- Loss of data, profit, or business interruption arising from the use of our products or services.
- Personal injury or damage resulting from improper use of products.
9. Account Responsibility
If you create an account with us, you are responsible for:
- Keeping your login information confidential.
- All activity that occurs under your account.
- We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive behavior.
10. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information.
11. Changes to Terms
Ravine Communications Kenya reserves the right to modify these Terms at any time. Any changes will be posted on our website and will take effect immediately. Continued use of our services constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the Republic of Kenya. Any disputes arising will be subject to the exclusive jurisdiction of the Kenyan courts.
13. Contact Us
If you have any questions or concerns about these Terms, contact us at: